Tow yard storage fees that keep climbing after a crash
Advice from an auto claims specialist and a consumer advocate
Get the basics on paper
Request the tow receipt. Get the yard’s name, address and phone number, plus its daily rate. Ask what you need to get the car released. Check whether some other business called for the tow and whether extra services were tacked on. If it’s safe, photograph the car before anyone moves it. Don’t sign a broad repair authorization or a blank form just to hear what the fees are. [1, 2]
Work with the insurer on a move
Let the claim handler know the storage bill is growing. Ask which fees the policy, or the insurer responsible, will consider paying. Find out if the car should go to a body shop or a different storage lot. Get those instructions in writing. [1, 2]
Moving the car may take a payment, proof that you own it or a release. Ask who will take care of each of those steps. [1, 2]
Protect evidence and your belongings
Your medicines, documents, child car seats, toll tags and personal items may still be in the car. Before it’s released or sold, ask when you can collect them. [1, 2]
A serious injury claim or a disputed crash investigation may be likely. If so, ask the investigator or your legal adviser whether the car should be kept available for inspection. Keep a record of its location and each time it’s moved. [1, 2]
Ask the yard and insurer today
- What do I owe as of today, and what’s the daily rate?
- Who can approve the next move?
- When can I get my belongings?
Write down the rate and a name
Jot down the yard’s daily rate. Also note who is handling the move. [1]
Sources and further reading
- 1Washington insurance commissioner, filing an auto claim
- 2Texas Department of Insurance, towing scams and fees
This page shares general education from claims and consumer advocacy work. Rules on towing and what insurance covers differ from place to place and policy to policy. Your safety and medical needs come first.
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